BAG POLICY 

Please leave bags and backpacks on the bus or mode of transportation, including lunches. Note that there is no on-site storage available. Exceptions may be made for medical devices, which should be accommodated accordingly. 

CELL-PHONE POLICY 

Unless otherwise directed, keep cellphones silent and out of sight during your visit. School policies may apply while on the National Medal of Honor Museum campus. 

FOOD POLICY 

No food or beverage is allowed inside the Museum. All items must be left on the bus, but they may be retrieved once the tour is over for an outdoor lunch on the terrace or the amphitheater, weather permitting. If your group has pre-paid for boxed lunches they may be picked up after the tour.

For general information about field trip guidelines, policies, and tips for a great visit, download the Know Before You Go Guide.

To make the most of your visit, please remember these five simple rules: 

HANDS DOWN

Let your eyes do the exploring! Unless invited to interact, keep hands off walls, glass, panels, and exhibits.

EARS OPEN

The Museum is a shared space—listen carefully to your Exhibit Attendant and those around you. What you hear may surprise you! 

VOICES LOW

Use your inside voice so you can hear instructions and help others enjoy the Museum. 

FEET STEADY

This is a walk through history, not a race through time. Stay with your group to take it all in. 

EYES UP

Keep personal electronics out of sight and reach. Stay present and make the most of your visit! 

Reminder:
Failure to follow these guidelines may result in being removed from the field trip experience. 

For general information about field trip guidelines, policies, and tips for a great visit, download the Know Before You Go Guide.

Chaperones play a vital role in ensuring students have a safe, meaningful, and respectful visit to the National Medal of Honor Museum. Here is how you’ll help set the tone for engagement and learning.

• Keep your group together. Chaperones are responsible for up to ten students, who must stay with their group at all times—on both the ground floor and the exhibit deck.
  
• Encourage participation. Ask questions, engage with exhibits, and model curiosity to create a more interactive experience.
  
• Lead by example. Students will follow your lead! Stay off your phone, actively listen, and engage with both students and Exhibit Attendants to enhance the visit for everyone.
  
• Monitor behavior. Reinforce Museum Manners, ensure students respect the space and other visitors, and remind them of the consequences of not following guidelines. Encourage students to be mindful that the Museum is a place of honor, where they may be in the presence of veterans, Medal of Honor Recipients, or the families of those whose stories are shared here.
• Manage restroom breaks. Scheduled breaks occur before and after the visit. If a student needs to go during the tour, accompany them and return promptly. Work with other chaperones as needed. 

Your presence and participation make a huge difference—thank you for helping create a powerful and inspiring experience for every student!

Our goal is to make planning a field trip to the Museum as easy as possible. Start by completing our online booking form with your essential information and preferred dates. We recommend submitting your form at least three weeks in advance.

From there:

• We’ll confirm your reservation and send payment details
  
• You’ll receive tickets for your group (including one complimentary chaperone ticket per 10 students)
  
• We’ll send a Know Before You Go Guide with everything you need for a meaningful, memorable visit
  
• Before your trip, review Museum Manners and Chaperone Expectations with your group
  

From there, all that’s left is to enjoy your visit. We can’t wait to welcome your group!

First, visit our full FAQ page, which answers our most commonly asked questions. If you still can’t find what you are looking for, we invite you to call Guest Services directly at 817-274-1861. You are also welcome to send us an email at EMAIL ADDRESS, provided you can give us 24 hours to reply. We’ll be happy to help you!